SOHO 212.242.7786 | TRIBECA 646.979.2260 | WILLIAMSBURG 718.215.6625
Visa, MasterCard and American Express are accepted.
All orders ship via UPS (or a comparable carrier) ground service. Orders will be submitted for shipping within 24 hours of receipt during business days. Orders will arrive within 7 business days. Tracking information can be obtained from the shipment confirmation email or your account online.
If you want your order to ship out the same business day, your order must be placed prior to 11am EST.
Express shipping incurs additional fees. Shipping time does not include processing time and refers to time in transit only.
Shipping charges are based on the weight and zip code of your order and will not exceed $50.
There is a standard handling fee of $9.95 for all orders placed.
Refused shipments will be charged a 15% restocking fee (based on total cost of the order).
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend FedEx Ground. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico. Orders delivered to Alaska, Hawaii and United States Territories have different requirements.
Product & Shipment Challenges
Please contact Customer Support by replying to the email order confirmation or by calling 1-877-277-6561 as soon as you notice any shipping irregularities. Shipment discrepancies reported after 7 business days from receipt of order may not be honored.
As soon as you notice a short or mis-shipment, please note the item and the number of units.
Refer back to your confirmation email and/or packing slip from Customer Support. The item you requested may be on backorder.
Please double check the entire shipment to make sure that the item was not misplaced or already checked in.
Check shipments to see if there were any extra items. If this is the case, please note which items and how many units you received in error.
Please contact Customer Support as soon as you have all your information.
Please allow up to 48 hours for us to investigate all shipping irregularities before we respond back with a resolution.
Our goal is to maintain a full stock of inventory at all times. Occasionally, due to circumstances beyond our control, items may be temporarily out of stock. If you placed an order for a back ordered item, you will be credited the amount to your original form of payment. Customer Support will notify you when the items have come back into stock so you can place a new order.
If you notice any damages please make detailed notes on what items were damaged and, if possible, take digital pictures so we can report these damages to our warehouse.
Contact Customer Support with detailed information on what was damaged (e.g. caps were loose or a bottle was cracked).
Depending on the amount of damages, the product will be replaced or a credit to the original form of payment will be made. This is at the discretion of ARROJO product.
If for any reason you believe an item to be defective please alert Customer Support. We may request that the item be returned directly to ARROJO product for further investigation. Please do not discard the product.
ARROJO product will only allow the return of products in the event that they have been damaged in shipment.
ARROJO product cannot be responsible for any returns made by salon clients of ARROJO Ambassador Salons.
All sales are final on ARROJO DVD’s. In the case that a DVD is defective, we will offer an exchange for the same title only.
All sales are final on back-bar liters purchased using reward dollars, unless damaged.
No credit will be given on products in outdated packaging or any promotional or discontinued products.
Please contact Customer Support at 1-877-277-6561 prior to returning any items. Customer Support will review our return policy with you and arrange for the pickup (call tag) with UPS. Please allow up to 5 business days from when the call tag is issued for a UPS driver to come to your salon with the appropriate labels and tags. Credit will not be given for unauthorized returns.
As an Ambassador you are permitted to display and sell ARROJO product at your approved location only. If you wish to display and sell ARROJO product at any other location, please ask us for approval.
Selling Online and Other Distance Selling
Selling in any other capacity, other than at approved locations, is prohibited. Please notify us if you see our products on display at an unapproved location. You will receive Reward Dollars for education when a customer purchases product from www.arrojonyc.com, and selects, from our drop down menu, you as their local ARROJO Ambassador Salon.
Accounts that have not placed an order with ARROJO product for six months will be considered inactive. No reward dollars will carry over, and such accounts will need to reapply for the ARROJO Salon Ambassadors Program.